How to Solve Issues With Betting Sites

by Joseph Morgan on Sunday 13th January, 2019


Customer Support Problem Solving Betting Website Not Loading Free Bets Not Showing


There are some occasions where you might encounter an issue from time to time when you use a UK betting site. The issue is that most people have no idea what to do when they face a problem. Considering that, this post will highlight some of the most common errors and complaints, and then provide readers with some straightforward and easy-to-understand solutions. 

When the site just won’t load

Sometimes you might click over to your chosen betting site only to discover that the pages won’t load. That can happen from time to time when a domain encounters a lot of unexpected traffic at the same time. Maybe there’s a big football match coming up, and all users decided to place their bets an hour before the whistle sounds? Situations like that can make sites run slowly or fail to load. In most instances, you just need to wait a couple of minutes and refresh the page. However, if you have continued issues; you can check Twitter and other social media websites for updates. Sometimes there is an issue with the server and repairs might take a while. If you know about the problem; you can choose an alternative betting site to ensure you don’t miss out. 

When your winnings fail to arrive

There are occasions on which some players complain their winnings don’t display in their account balance section. Sometimes it can take a few minutes before your money appears, and so you shouldn't stress straight away. If your winnings aren’t there after five minutes; you should click the live chat option and speak to a member of the customer service team. Most betting websites offer that service these days. Alternatively, you can send an email to the contact address and await the reply. Be sure you attach any receipts that arrived in your inbox when you placed the bet or have taken screenshots of the bets from your account and also highlight the results of the match or game to save some time. With a bit of luck, the customer service team will sort everything out for you.  

When your free bet doesn’t appear

Some punters sign-up to new betting websites because there is a fantastic introductory deal. So, if you deposit £20 expecting to see £60 but it doesn’t show up you just need to get in touch with the customer service team. Explain the situation and refrain from making any bets until the issue is resolved. With new opt in laws for marketing it may be a case that you need to opt in when you register to receive the free bet.

Hopefully this serves as a useful guide to common issues with betting sites. While most people have no problem using the sites. The basic rule of thumb here is that you just need to contact betting site customer service and explain your problem to start the ball rolling on finding a solution.

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